We’re halfway through March and what a news month it’s been! Let’s review the good, the bad and the very… Read More »Understanding the news agenda – Content, Context, Commentary and Conclusions.
Your chance to meet our CRISIS COMMUNICATIONS EXPERT, our founder, Heather Butcher and talk through your areas of concern for… Read More »CRISIS CONSULTATION SPACES AVAILABLE NOW!
If you’ve ever had a crisis hit your business you’ll almost certainly have felt the shock it comes with, asking… Read More »The A-Z of Crisis Communications Management
How does the government get positive result in the sea of negative news? Last weekend, my 80 year old mother… Read More »What we can learn about crisis communications from the Governments Covid Messaging?
‘Tis the season to be jolly. Well, it’s the season to shop and thanks to Covid restrictions most of it… Read More »Poor Customer Service – How it Causes a Crisis
A leak in any form is not welcome. Whether it’s a burst pipe, or leak in your car engine, it’s… Read More »Does YOUR Organisation Suffer from Leaky Bucket Syndrome?
When you want to buy a car in the middle of a pandemic what’s the solution. Cazoo an online car… Read More »Cazoo or Caboohoo? Customer Promise or Just Words?
We discuss if following food labelling rules enough at a time when an increasing number of consumers are claiming allergy… Read More »Customer disappointment or a disaster waiting to happen?
It’s time to embrace change and avoid getting caught up in remote issues, as we all continue to work from… Read More »The Ultimate Guide to Networking and Connecting Remotely